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Insurance Industry Thought Leadership from Laura Drabik

InsurBlog Posts

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Videos

Engaging Customers in the Age of Amazon

Engaging Customers in the Age of Amazon

Connections Reimagined: Watch Laura’s keynote on rapidly-evolving consumer expectations and what it takes to deliver a personalized and proactive claims experience.

Two-Minute Tech Trends: Chatbots

Two-Minute Tech Trends: Chatbots

Get the 411 on chatbots that interact with humans to deliver customer service anytime, anywhere–and make a powerful addition to omnichannel strategies.

Two-Minute Tech Trends: Wearables

Two-Minute Tech Trends: Wearables

How insurers are leveraging wearable devices to connect with their customers in real time and deliver better experiences and reduce risk.

Articles

Resiliency in the Face of Growing CAT Risk

Resiliency in the Face of Growing CAT Risk

How insurers are using next-gen business intelligence solutions to more accurately assess and mitigate risks from catastrophes and the impact damaged local infrastructure may have on insured businesses.

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